Troy Hickerson <h4>Quick Start Video</h4> <p><strong>How do I setup SafeCopy Backup?</strong><br /> Install the software. Select files for backup. Watch the magic happen.</p> <!-- Windows Video --> <a href="#setup" rel="facebox"><img src='http://static3.shopify.com/s/files/1/0021/3852/files/video_setup_win.png?1237070535' alt='' /></a> <div id="setup" style="display:none;"> <object width="448" height="365"> <param name="movie" value="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/flvplayer.swf"></param> <param name="quality" value="high"></param> <param name="bgcolor" value="#FFFFFF"></param> <param name="flashVars" value="thumb=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/FirstFrame.jpg&containerwidth=448&containerheight=365&content=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/setup-win.mp4"></param> <param name="allowFullScreen" value="true"></param> <param name="scale" value="showall"></param> <param name="allowScriptAccess" value="always"></param> <param name="base" value="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/"></param> <embed src="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/flvplayer.swf" quality="high" bgcolor="#FFFFFF" width="448" height="365" type="application/x-shockwave-flash" allowScriptAccess="always" flashVars="thumb=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/FirstFrame.jpg&containerwidth=448&containerheight=365&content=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/setup-win.mp4" allowFullScreen="true" base="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/" scale="showall"></embed> </object> </div> <!-- Mac Video --> <a href="#setup-mac" rel="facebox"> <img src='http://static2.shopify.com/s/files/1/0021/3852/files/video_setup_mac.png?1237070209' alt='' /></a> <div id="setup-mac" style="display:none;"> <object width="560" height="469"> <param name="movie" value="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/flvplayer.swf"></param> <param name="quality" value="high"></param> <param name="bgcolor" value="#FFFFFF"></param> <param name="flashVars" value="thumb=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/FirstFrame.jpg&containerwidth=560&containerheight=469&content=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/setup-mac.mp4"></param> <param name="allowFullScreen" value="true"></param> <param name="scale" value="showall"></param> <param name="allowScriptAccess" value="always"></param> <param name="base" value="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/"></param> <embed src="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/flvplayer.swf" quality="high" bgcolor="#FFFFFF" width="560" height="469" type="application/x-shockwave-flash" allowScriptAccess="always" flashVars="thumb=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/FirstFrame.jpg&containerwidth=560&containerheight=469&content=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/setup-mac.mp4" allowFullScreen="true" base="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/" scale="showall"></embed> </object> </div> <br /><br /> <h4>Top 5 FAQs</h4> <p><strong><a href="#addcomputer">How do I install SafeCopy on another computer?</a> <br> <a href="#configure">How do I configure which of my files to back up?</a> <br> <a href="#restore">How do I restore my files?</a> <br> <a href="#access">How do I access my files?</a> <br> <a href="#share">How do I share files?</a> <br></strong></p> <hr /> <h4>All FAQs</h4> <p><a name="configure" id="configure"></a><br /> <strong>How do I configure which of my files to back up?</strong><br /> When you first open SafeCopy you will be prompted to configured your backup selection. You can review and change this at any time by clicking the Configuration button in Windows or the Settings tab on a Mac.</p> <p><strong>How long will it take to backup up my files?</strong><br /> Backup time depends on the internet connection upload speed and the quantity of data selected for backup. For example, a typical user with a 512 Kbps upload connection (standard <span class="caps">DSL</span> line) saves between 1 and 10 Gb per day, depending on other Internet activity and the number files which are eligible for <a href="/pages/technology/#turboupload">TurboUpload</a>. The inital backup can be rather long, however once complete SafeCopy provides continuous realtime backup with no noticable impact on system performance.</p> <p><strong>System Requirements</strong><br /> Windows software is designed for 32bit and 64bit versions of Windows 7, Windows Vista, Windows Server 2003/2008 and Windows XP.<br /> Apple Mac software is designed for OS 10.4 and higher with either Intel or PowerPC processors.</p> <p><strong>How do I know if my files are backed up?</strong><br /> You can open the SafeCopy software to see the progress and recent history of your backup. When you add or change files on your computer, the status will be updated to show that new files are in process for backup.</p> <p><a name="addcomputer" id="addcomputer"></a><br /> <strong>How do I install SafeCopy on another computer?</strong><br /> To install another computer under the same account, download the client and run the installer. Then when you first open SafeCopy Backup enter the same login credentials and it will add that computer to your existing account at no additional charge.</p> <p><strong>Does SafeCopy work with open files?</strong><br /> Yes, SafeCopy is designed to backup your files even while they are open. For example, if your Outlook is always open, the data file will still be backed up. Files which are open or locked are not backed up in realtime, but instead identified and backed up on a less frequent basis. On Windows, this utilized the Volume Shadow Service and the frequency can be adjusted under Configuration/Advanced.</p> <p><strong>What is the maximum file size allowed with SafeCopy?</strong><br /> There is no file size restriction with SafeCopy. However files over 200MB are not automatically backed up but need to be added to your backup queue manually. (Windows: Right click and select Upload Now; Mac: Drag to the SafeCopy dock icon and click Upload Now.)</p> <p><strong>How often does the backup happen?</strong><br /> After the initial backup, SafeCopy maintains a continuous backup of your new and modified files whenever your computer is turned on and connected to the Internet. This is fully automatic with unnoticable impact on your system&#8217;s performance due to our <a href="/pages/technology/#autothrottle">Auto Throttle</a> technology. If you decide to backup files from a remote network drive, those files will not be realtime, but instead the software will scan for changes every couple days.</p> <p><a name="restore" id="restore"></a><br /> <strong>How do I restore my files?</strong><br /> With SafeCopy, recovering your data is simple and there are two ways to download your files. One way would be to <a href="https://apps.safecopybackup.com/l/login">login to your account</a> and use either the Search or Browse tabs to find your files. Additionally, you can access your files as a web folder which is much like a remote hard drive. Technically this is called a WebDAV connection. Once the connection is open, you can drag your files to your computer and wait until the transfer is complete.<br /> &gt; <em>For Windows:</em><br /> From a computer with SafeCopy installed, open My Computer and click on the icon which says My SafeCopy. That will open the connection for you.<br /> &gt; <em>For Mac:</em><br /> Click the Browse button and it will open the connection for you. Or if the software is not installed, from the Finder you can select Go/Connect to Server (as a shortcut, press <span class="caps">COMMAND</span> key and the K key). Then enter <a href="https://browse.safecopybackup.com">https://browse.safecopybackup.com</a> .</p> <p><a name="access" id="access"></a><br /> <strong>How do I access my files?</strong><br /> There are a number of ways to access your files. You can securely login from our <a href="https://apps.safecopybackup.com/l">website</a> to Search, Browse and Share your files. You can also access your files through the software installed on your computer.</p> <p><a name="share" id="share"></a><br /> <strong>How do I share files and folders?</strong><br /> For Windows, right click on a file and select Share For Mac, drag the item to the Dock icon. Then you will be provided with a window to enter an email address to send a private web link. You can set an expiration on the link for 1 day, 1 week or as unlimited. You can also give permissions to upload new files to the shared location. Alternately, you can easily share any file while browsing via web access to your files. The web control panel will allow you manage and remove any shared files.</p> <p><strong>How do I reset my password?</strong><br /> You can easily reset or change your password through a link on our <a href="https://apps.safecopybackup.com/b/forgot_psw.php">website login page</a> which will send you an email to confirm and complete the password reset process.<br /> As a note, we do not save user passwords. We use an encryption algorithm that permits us to verify them but not to read them.</p> <p><strong>My email has changed. Now what?</strong><br /> It is necessary to contact our Support Team at support@safecopybackup.com to complete the change. Please send your new email address and the Activation code used to activate SafeCopy so we can verify your identity. Your SafeCopy logon information will be sent to your new address with instructions to establish a new password.</p> <p><strong>Can SafeCopy backup Outlook files?</strong><br /> Yes, SafeCopy can back up your Outlook data files even if you keep Outlook open. Outlook files are backed up about once a week. Continuous back-ups are not available because of the way Outlook manages files, although the frequency can be adjusted under Configuration/Advanced.</p> <p><strong>Does SafeCopy work with a proxy server?</strong><br /> Yes, SafeCopy has been designed to work with a proxy server. Communication takes place on encrypted <span class="caps">HTTPS</span> port 443. If the network supports this type of communication we will not have any problems. Click the Configuration button, then the back button to find the proxy settings.</p> <p><strong>How do I uninstall SafeCopy Backup?</strong><br /> &gt; <em>Windows:</em> Select Uninstall from the Windows Control Panel called Programs or Add/Remove Programs, depending on your version of Windows.<br /> &gt; <em>Mac:</em> Delete SafeCopy from the Applications folder on your hard drive.</p> <p>Please note that this will only remove the application from your computer. If you wish to cancel your account, please contact our complete the <a href="/pages/cancel">Cancel Account Form</a> .</p> <p><strong>What happens to my data if I don&#8217;t renew SafeCopy?</strong><br /> Don&#8217;t worry about the deadline, you will definitely be contacted. However, non-renewal involves the immediate blocking of your account. If after 3 months you have not renewed, your account and associated files will be deleted.</p> <p><strong>How do I reset my backup storage to start fresh?</strong><br /> You are able to delete folders from your backup via our web console. Then once deleted, you can Restart Backup to put back only the files that are currently on your local computer and selected for backup. While this is a two step process, it will allow you to likely reduce your online storage by removing files you no longer want to maintain and also remove previous versions. <a href="/pages/support-refresh-backup">Click here for detailed instructions.</a> .</p> 2008-11-20T12:12:26-08:00 support 709852 2008-11-20T12:12:26-08:00 213852 Support FAQ 2010-02-05T06:27:00-08:00 h4. Quick Start Video *How do I setup SafeCopy Backup?* Install the software. Select files for backup. Watch the magic happen. <notextile> <!-- Windows Video --> <a href="#setup" rel="facebox"><img src='http://static3.shopify.com/s/files/1/0021/3852/files/video_setup_win.png?1237070535' alt='' /></a> <div id="setup" style="display:none;"> <object width="448" height="365"> <param name="movie" value="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/flvplayer.swf"></param> <param name="quality" value="high"></param> <param name="bgcolor" value="#FFFFFF"></param> <param name="flashVars" value="thumb=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/FirstFrame.jpg&containerwidth=448&containerheight=365&content=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/setup-win.mp4"></param> <param name="allowFullScreen" value="true"></param> <param name="scale" value="showall"></param> <param name="allowScriptAccess" value="always"></param> <param name="base" value="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/"></param> <embed src="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/flvplayer.swf" quality="high" bgcolor="#FFFFFF" width="448" height="365" type="application/x-shockwave-flash" allowScriptAccess="always" flashVars="thumb=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/FirstFrame.jpg&containerwidth=448&containerheight=365&content=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/setup-win.mp4" allowFullScreen="true" base="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/01bf5b02-9827-43e9-93bd-fa30d3cd9047/" scale="showall"></embed> </object> </div> <!-- Mac Video --> <a href="#setup-mac" rel="facebox"> <img src='http://static2.shopify.com/s/files/1/0021/3852/files/video_setup_mac.png?1237070209' alt='' /></a> <div id="setup-mac" style="display:none;"> <object width="560" height="469"> <param name="movie" value="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/flvplayer.swf"></param> <param name="quality" value="high"></param> <param name="bgcolor" value="#FFFFFF"></param> <param name="flashVars" value="thumb=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/FirstFrame.jpg&containerwidth=560&containerheight=469&content=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/setup-mac.mp4"></param> <param name="allowFullScreen" value="true"></param> <param name="scale" value="showall"></param> <param name="allowScriptAccess" value="always"></param> <param name="base" value="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/"></param> <embed src="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/flvplayer.swf" quality="high" bgcolor="#FFFFFF" width="560" height="469" type="application/x-shockwave-flash" allowScriptAccess="always" flashVars="thumb=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/FirstFrame.jpg&containerwidth=560&containerheight=469&content=http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/setup-mac.mp4" allowFullScreen="true" base="http://content.screencast.com/users/troyhic/folders/SafeCopy/media/cc2d7ee2-db76-4b67-8b4a-812435b295c5/" scale="showall"></embed> </object> </div> <br /><br /> </notextile> h4. Top 5 FAQs <strong>"How do I install SafeCopy on another computer?":#addcomputer <br> "How do I configure which of my files to back up?":#configure <br> "How do I restore my files?":#restore <br> "How do I access my files?":#access <br> "How do I share files?":#share <br></strong> ___________________________________________ h4. All FAQs <a name="configure" id="configure"></a> *How do I configure which of my files to back up?* When you first open SafeCopy you will be prompted to configured your backup selection. You can review and change this at any time by clicking the Configuration button in Windows or the Settings tab on a Mac. *How long will it take to backup up my files?* Backup time depends on the internet connection upload speed and the quantity of data selected for backup. For example, a typical user with a 512 Kbps upload connection (standard DSL line) saves between 1 and 10 Gb per day, depending on other Internet activity and the number files which are eligible for "TurboUpload":/pages/technology/#turboupload. The inital backup can be rather long, however once complete SafeCopy provides continuous realtime backup with no noticable impact on system performance. *System Requirements* Windows software is designed for 32bit and 64bit versions of Windows 7, Windows Vista, Windows Server 2003/2008 and Windows XP. Apple Mac software is designed for OS 10.4 and higher with either Intel or PowerPC processors. *How do I know if my files are backed up?* You can open the SafeCopy software to see the progress and recent history of your backup. When you add or change files on your computer, the status will be updated to show that new files are in process for backup. <a name="addcomputer" id="addcomputer"></a> *How do I install SafeCopy on another computer?* To install another computer under the same account, download the client and run the installer. Then when you first open SafeCopy Backup enter the same login credentials and it will add that computer to your existing account at no additional charge. *Does SafeCopy work with open files?* Yes, SafeCopy is designed to backup your files even while they are open. For example, if your Outlook is always open, the data file will still be backed up. Files which are open or locked are not backed up in realtime, but instead identified and backed up on a less frequent basis. On Windows, this utilized the Volume Shadow Service and the frequency can be adjusted under Configuration/Advanced. *What is the maximum file size allowed with SafeCopy?* There is no file size restriction with SafeCopy. However files over 200MB are not automatically backed up but need to be added to your backup queue manually. (Windows: Right click and select Upload Now; Mac: Drag to the SafeCopy dock icon and click Upload Now.) *How often does the backup happen?* After the initial backup, SafeCopy maintains a continuous backup of your new and modified files whenever your computer is turned on and connected to the Internet. This is fully automatic with unnoticable impact on your system's performance due to our "Auto Throttle":/pages/technology/#autothrottle technology. If you decide to backup files from a remote network drive, those files will not be realtime, but instead the software will scan for changes every couple days. <a name="restore" id="restore"></a> *How do I restore my files?* With SafeCopy, recovering your data is simple and there are two ways to download your files. One way would be to "login to your account":https://apps.safecopybackup.com/l/login and use either the Search or Browse tabs to find your files. Additionally, you can access your files as a web folder which is much like a remote hard drive. Technically this is called a WebDAV connection. Once the connection is open, you can drag your files to your computer and wait until the transfer is complete. > _For Windows:_ From a computer with SafeCopy installed, open My Computer and click on the icon which says My SafeCopy. That will open the connection for you. > _For Mac:_ Click the Browse button and it will open the connection for you. Or if the software is not installed, from the Finder you can select Go/Connect to Server (as a shortcut, press COMMAND key and the K key). Then enter "https://browse.safecopybackup.com":https://browse.safecopybackup.com . <a name="access" id="access"></a> *How do I access my files?* There are a number of ways to access your files. You can securely login from our "website":https://apps.safecopybackup.com/l to Search, Browse and Share your files. You can also access your files through the software installed on your computer. <a name="share" id="share"></a> *How do I share files and folders?* For Windows, right click on a file and select Share For Mac, drag the item to the Dock icon. Then you will be provided with a window to enter an email address to send a private web link. You can set an expiration on the link for 1 day, 1 week or as unlimited. You can also give permissions to upload new files to the shared location. Alternately, you can easily share any file while browsing via web access to your files. The web control panel will allow you manage and remove any shared files. *How do I reset my password?* You can easily reset or change your password through a link on our "website login page":https://apps.safecopybackup.com/b/forgot_psw.php which will send you an email to confirm and complete the password reset process. As a note, we do not save user passwords. We use an encryption algorithm that permits us to verify them but not to read them. *My email has changed. Now what?* It is necessary to contact our Support Team at support@safecopybackup.com to complete the change. Please send your new email address and the Activation code used to activate SafeCopy so we can verify your identity. Your SafeCopy logon information will be sent to your new address with instructions to establish a new password. *Can SafeCopy backup Outlook files?* Yes, SafeCopy can back up your Outlook data files even if you keep Outlook open. Outlook files are backed up about once a week. Continuous back-ups are not available because of the way Outlook manages files, although the frequency can be adjusted under Configuration/Advanced. *Does SafeCopy work with a proxy server?* Yes, SafeCopy has been designed to work with a proxy server. Communication takes place on encrypted HTTPS port 443. If the network supports this type of communication we will not have any problems. Click the Configuration button, then the back button to find the proxy settings. *How do I uninstall SafeCopy Backup?* > _Windows:_ Select Uninstall from the Windows Control Panel called Programs or Add/Remove Programs, depending on your version of Windows. > _Mac:_ Delete SafeCopy from the Applications folder on your hard drive. Please note that this will only remove the application from your computer. If you wish to cancel your account, please contact our complete the "Cancel Account Form":/pages/cancel . *What happens to my data if I don't renew SafeCopy?* Don't worry about the deadline, you will definitely be contacted. However, non-renewal involves the immediate blocking of your account. If after 3 months you have not renewed, your account and associated files will be deleted. *How do I reset my backup storage to start fresh?* You are able to delete folders from your backup via our web console. Then once deleted, you can Restart Backup to put back only the files that are currently on your local computer and selected for backup. While this is a two step process, it will allow you to likely reduce your online storage by removing files you no longer want to maintain and also remove previous versions. "Click here for detailed instructions.":/pages/support-refresh-backup .